Return & Exchange Policy
At Cosu-Tech, we’re committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return most new, unopened items within 3 days of delivery for a full refund or exchange, subject to the conditions below:
- The item must be in original condition , with all packaging, accessories, manuals, and proof of purchase.
- Returns requested after 3 days may be subject to a restocking fee or may not be accepted.
- Opened software, digital downloads , or items with activation keys exposed cannot be returned.
Exchange Policy
- Items that are defective or damaged upon arrival can be exchanged within 3 days at no additional cost.
- If the item you received is incorrect, please contact us immediately. We'll arrange for a replacement or refund.
Non-Returnable Items
- Customized or special-order products
- Downloadable software or digital goods
- Items marked as final sale or non-returnable
- Opened or used consumables (e.g., thermal paste, printer ink)
Refunds
- Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your return.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item or defective product).
- If you received free shipping on your order, a return shipping fee may be deducted from your refund.
Return Process
- Request a Return Authorization (RA)
Contact us at cosuhelp@cosutech.store or support@cosutech.store within 3 days of delivery. - Package the Item
Include the item, original packaging, and a copy of your receipt or order confirmation. - Ship the Item
Send the item to the return address we provide. We recommend using a trackable shipping method.
Warranty Claims
If your product develops a fault after the return period but is still under warranty, please contact us for warranty support or direct you to the manufacturer.
Need Help?
If you have questions about returns, exchanges, or product support, don’t hesitate to contact us at:
📧 Email: cosuhelp@cosutech.store or support@cosutech.store within 3 days of delivery.
📞 Phone: 08035439857, 09073294573
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